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Terms & Conditions
TERMS AND CONDITIONS

IMPORTANT: Please read the information set out below carefully before accepting these terms and conditions, then print and store these terms and conditions along with all transaction data, rules and regulations, and payment methods relevant to your use of this website.

Introduction to the general terms and conditions

V9Bet operates this online sports betting and gaming website. V9Bet is regulated and licensed in compliance with the laws and regulations of the Philippines to conduct remote betting and gaming business.

General terms and conditions

The following are the terms and conditions governing the use of this Website. All user activities on the Website are subject to and governed by these terms and conditions.

  1. Applicability of these Terms and Conditions
    1. By clicking on the "Agree" box and/or proceeding to access the website, and/or otherwise by opening an account with V9Bet, and/or placing a bet with V9Bet, you are deemed to have read, understood and accepted these terms and conditions . By agreeing to these terms and conditions and/or because of your continued use of the Website, you are bound by these terms and conditions and by V9Bet's rules and regulations and privacy policy that are incorporated by reference herein. If there is any inconsistency between these terms and conditions and any document incorporated by reference, these terms and conditions will prevail at all times.
    2. V9Bet reserves the right to amend at any time without prior notice, these terms and conditions, rules and regulations, and privacy policy as it sees fit from time to time. It shall be your responsibility to periodically check these terms and conditions for any amendments or modifications that govern the continued use of this Website. Amendments or changes in these terms and conditions shall become effective immediately upon their posting.
    3. The terms and conditions, rules and regulations, and privacy policy are written in English. If these terms and conditions, rules and regulations, and privacy policy are translated into any language other than English, the English version will prevail over any translation.
  2. Your Representations
    1. In accepting these terms and conditions, you irrevocably and unconditionally represent and warrant, and are bound without reservation or limitation (as the case may be) to such representations and warranties, that:
      • You are at least 21 years of age, or the age of consent or majority in your home jurisdiction, whichever is higher;
      • Legally able to participate in Sportsbooks within your home jurisdiction;
      • Has the mental capacity to take responsibility for your own actions and be bound by these terms and conditions.
    2. If you wish to place a bet with V9Bet, you should note that there may be specific laws in your country, place of residence, or the place where such bets are placed from, which prohibit online betting and/or online gaming (collectively, "gambling") or the use and access of this website. You irrevocably and unconditionally represent and warrant, without reservation or limitation, to V9Bet that you will not access or register on the Website at any time:
      • from within a jurisdiction that prohibits the access or use of this website for any reason whatsoever;
      • from within a jurisdiction that prohibits gambling;
      • if you are a citizen or resident of a nation state that prohibits its citizens from participating in gambling (regardless of their current location); and
      • if you are a citizen or resident of the following countries or jurisdictions: Argentina, Australia, Belgium, Bosnia and Herzegovina, Channel Islands, Croatia, Cyprus, Denmark (including Greenland and Faroe Islands), Ethiopia , France (including French Guiana, French Polynesia, French Southern Territories, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, Saint Pierre and Miquelon, Saint-Barthélemy and Wallis and Futuna Islands), Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Iran, Iraq, Israel, Italy, Netherlands (including Aruba, Bonaire, Curaçao, Saba, Sint Eustatius, and Sint Maarten), North Korea, Pakistan, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, South Africa, Spain, Sri-Lanka, Sweden, Switzerland, Syria, Taiwan, Trinidad and Tobago, Tunisia, Turkey, Uganda, the United Kingdom and the United States of America (including American Samoa, Guam and United States Virgin Islands), Vanuatu, Yemen
    3. You further agree, accept, irrevocably and unconditionally represent and warrant without reservation or limitation to V9Bet that:
      • it is your sole responsibility to ensure compliance with your applicable local or national laws before registering with and/or placing bets with V9Bet. You are encouraged to seek independent legal advice before registering and/or placing any bets with V9Bet to verify that your proposed dealings with V9Bet is not contrary in any way to any such laws. V9Bet does not accept any responsibility for your breach of any applicable local or national laws and you shall hold free and harmless V9Bet and indemnify it for any damages it may sustain as a result of such breach.; and,
      • you acknowledge and recognize that V9Bet is legally and licensed for the provision of sports betting services, hence V9Bet taking the position that it is rendering Services from a jurisdiction where is legally permissible to do so, licensed and regulated and making an effort to not take business from Prohibited Jurisdictions or Customers in, or from Prohibited Jurisdictions.
    4. Without limiting clause 2.2 and 2.3 in any way, legal persons or entities (such as but not limited to corporations, partnerships, companies and other legal entities) residing/domiciled, physically located, or incorporated within, with any business presence in, or targeting markets of, the Prohibited Jurisdictions may not at any time use any of the services or products offered by V9Bet in anyway. Accordingly, you irrevocably and unconditionally represent and warrant without reservation or limitation to V9Bet that:
      • you are not residing/domiciled, physically located, or incorporated within, with any business presence in, or targeting markets of, the Prohibited Jurisdictions; and
      • you will not place any bets from any of the Prohibited Jurisdictions.
    5. V9Bet reserves the right to request proof of identity and age as a condition precedent to allow registration, access and participation in this Website, and at any stage, in order to verify that minors are not participating. V9Bet may cancel your account and exclude you from participating if proof of age is not provided or if V9Bet suspects you are underage or otherwise legally incapacitated from participating. You agree that your use of this Website is at your sole risk and further understand and agree that by using the Website and/or the services offered herein, you may lose money on bets placed and you accept full responsibility for any such loss.
    6. You agree irrevocably and unconditionally represent and warrant without reservation or limitation to V9Bet that you will not represent yourself as an agent or affiliate of V9Bet without a written statement to that effect from V9Bet; and furthermore that you shall, in no way market, advertise, publicize, or promote V9Bet or V9Bet's Services without the previous written consent of V9Bet.
    7. You warrant that you will not attempt to attack, hack, make unauthorized alterations to, or introduce any kind of malicious code to the Website. As such, you will not, without limitation, (a) reverse engineer or decompile (in whole or in part) any software available through the Website; or (b) make copies, modify, reproduce, transmit, alter, use or distribute all or any part of the Website or any material, streaming services or event footage, or information contained on it; or (c) disclose account information to any third party; or (d) contravene any of the provisions stated herein especially but not limited to Clause 6 below; or (e) cheat, deceive, trick, misinform or defraud V9Bet in any way through the use or abuse of V9Bet’s services or this Website. Should V9Bet suspect that you have failed to abide by the terms of this provision, V9Bet shall have the right, in addition to any other remedy, to freeze or suspend your account with V9Bet in order to carry out further investigations. If it is confirmed that you have failed to abide by the terms of this provision, this will result in the termination of the Services to you, closure of your account and forfeiture by V9Bet of any amounts in your account.
    8. You will inform V9Bet, as soon as reasonably possible, of any error in any payments you received, or payments paid to, V9Bet and any errors in your account information held by V9Bet of which you become aware in order for such error to be dealt with by V9Bet in accordance with Clause 5 below.
    9. You will not allow or authorize any other person or third party (including but without limitation to, any minor) to use V9Bet's services, use your account or accept any winnings on your behalf.
    10. You will forthwith report any and all winnings to the proper authorities if you reside in a jurisdiction where such winnings are taxable or are otherwise required by law to be disclosed, and V9Bet shall not, in anyway, be liable for your failure to do so.
    11. You agree to fully indemnify, defend and hold V9Bet, and its officers, directors, employees, consultants, advisors, agents and suppliers harmless, immediately upon demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, (regardless of theory of law) arising out of your breach of any of the terms and conditions or the rules and regulations or any other liabilities arising out of your use of the Website or use by any other person accessing the Website using your Account Information details.
  3. Account Information and Personal Information
    1. You may only deposit money with V9Bet through the pre-approved payment methods available in the Website, you must only deposit and receive money through the same Payment Solution Companies authorised by V9Bet ( " Authorized Payment Solutions " ) used to deposit funds, except when you deposited money directly with V9Bet. Authorized Payment Solutions cannot represent themselves as authorized to receive funds on behalf of V9Bet without a previous written statement to that effect from V9Bet; and furthermore Authorised Payment Solutions cannot in any way market, advertise, publicize, or promote V9Bet or V9Bet's Services without the previous written consent of V9Bet.
    2. To access V9Bet's betting services, you must first register on the Website and open an account.
    3. You agree to provide all relevant Personal Information to V9Bet on registration and it is your responsibility to ensure that your Personal Information are kept up-to-date on the Website, especially address, telephone number and payment/bank details (if applicable). You must provide truthful information when opening an account and failure to do so will result in a breach of these terms and conditions and immediate closure of the account forfeiting all money available in the account to V9Bet. You agree upon request by V9Bet to provide V9Bet with any documentation to verify the Personal Information you have provided to V9Bet. You authorise V9Bet to use any lawful means that V9Bet considers necessary to verify the Personal Information you have provided as set out in the online enrolment form ( " Personal Information " ). Such Personal Information includes all required information from you, as determined by V9Bet in its sole and absolute discretion, so as to allow V9Bet to properly identify you. When the aforementioned online enrolment form has been submitted to, and accepted by, V9Bet, you will be deemed a Registered Customer ( " Registered Customer " ). V9Bet reserves the right of accepting or rejecting registration for any reason whatsoever. Only Registered Customers may use V9Bet's Services and bet only up to their bet limit or monetary amount available in their account.
    4. You may open only one account on the Website and with V9Bet. Any additional accounts that are opened may be closed by V9Bet and any outstanding amount returned to you or all such accounts may be treated as one joint account and merged together by V9Bet, in either case at V9Bet's sole and absolute discretion. You agree that V9Bet shall use any method it deems reasonable to determine if two or more accounts belong to the same customer.
    5. As a Registered Customer, you will be presented with a username and password ( " Account Access Information " ) which you will only use personally. It is your responsibility to ensure that the Account Access Information remains confidential at all times and you shall be fully responsible for any misuse and/or unauthorised disclosure of Account Access Information to any third party. If you are concerned that your Account Access Information has been made available, its security has been compromised or has been accessed by any third party, you should forthwith notify V9Bet immediately whereupon new Account Access Information may be provided by V9Bet to you. Any bets or requests made online where the correct Account Access Information has been used will be considered valid and binding to you and V9Bet. Only after your notification to V9Bet that your Account Access Information has been compromised and V9Bet suspending the account will bets or requests made online with the Account Access Information be deemed void.
    6. V9Bet may require you to change your password or your Account Access Information from time to time or V9Bet may suspend your account if V9Bet has reason to believe that there is likely to be a breach of security or misuse of the Website. V9Bet may, at its sole and absolute discretion, change your Account Access Information upon prior notice to you.
    7. To maintain a high level of security to protect customer funds, V9Bet may perform random security checks. You hereby accept that V9Bet maintains the right to demand additional information and/or documentation from you in order to verify your identity as the account holder in the event of such a security check.
    8. You should check your account balance each time you access the Website. In the event of any discrepancies in your account balance, it is your responsibility to forthwith notify V9Bet at the earliest opportunity of such discrepancy in your account balance and provide V9Bet with your record of transactions since the date when you last verified your account balance. Should V9Bet not receive any notification of any such discrepancies in your account balance for a particular month within thirty (30) calendar days from the last day of the said month, you agree to forfeit any and all claims for any discrepancies in your account balance and accepts all information in your account at the end of the said period.
    9. V9Bet reserves the right to close or suspend your account with V9Bet and to either refund or withhold the balance of that said account, at V9Bet's sole discretion, without further explanation and without prior notice to you. In this event, however, outstanding bets will be honored, provided always that you have properly placed the bets in accordance with these terms and conditions.
    10. You may withdraw money from your account provided that there is sufficient balance in your account and the withdrawal has been confirmed by V9Bet, and in accordance with posted Guidelines for withdrawals, if any, available on the Website.
    11. You may cancel your account with V9Bet at any time by informing V9Bet in writing of your intention to do so by contacting us at {SupportingEmail}. If you decide to cancel your account with V9Bet, you must stop using the Website immediately. Only after notification by V9Bet that your Account has been cancelled will bets or requests made online with the Account be deemed void, You will continue to be liable for any activity on your Account until such notification of Account cancellation from V9Bet.
    12. It is your responsibility to actively maintain your account with V9Bet. In this regard, you have to have at least logged in once to the Website and utilized V9Bet's services in any twelve (12) month period to maintain an active account. If your account is inactive for twelve consecutive (12) months or longer, V9Bet reserves the right to close your account with V9Bet and you agree to forfeit any outstanding balance and all claims against V9Bet.
    13. V9Bet may suspend or cancel at any time your account if you breach any of your obligations under these terms and conditions. In case of your material breach of any of the provisions of these terms and conditions, as determined by V9Bet in it's sole and absolute discretion, V9Bet reserves all its rights and remedies against you under these terms and conditions and at law. Further, V9Bet reserves the right to retain any outstanding funds from you as a guarantee of your obligations hereunder and/or any liability arising from the said breach of these terms and conditions.
  4. Terms of Bet Acceptance
    1. V9Bet will only accept bets from Registered Customers made online via the Website.
    2. You are only deemed to have placed a bet if you are a Registered Customer at the Website, and your bet is deemed to be placed from the jurisdiction of the Internet Protocol Address recorded by V9Bet from where you are accessing the Website. A bet is deemed accepted only when it has been accepted and recorded by V9Bet's gaming server in the jurisdiction where V9Bet's gaming server is located. V9Bet will notify you through the Website when such bet has been accepted and recorded by V9Bet in accordance with the above. A bet is deemed completed when accepted and recorded in the jurisdiction where V9Bet's gaming server is located and you have been notified of said acceptance and recording, all in accordance to these terms and conditions.
    3. When you have successfully placed a bet on the Website, you will receive an electronic acknowledgement (notice), which is confirmation of acceptance and record of the bet by V9Bet.
    4. A bet will be deemed void if it is not transmitted in full, including but not limited to instances where the bet transmission has been disrupted or interrupted due to technical problems.
    5. You will not be allowed to cancel or change your bets once these bets have been placed, accepted and recorded by V9Bet and V9Bet is under no obligation to cancel bets that have been validly placed, accepted and recorded in accordance with these terms and conditions. If there is any dispute relating to the placement of a bet, you should notify V9Bet before the finalization of the acceptance of such bets and/or before the event on which the bet has been placed occurs. V9Bet shall investigate such disputes accordingly and resolve them reasonably in its sole and reasonable discretion.
    6. For the protection of your interest and that of V9Bet, all electronic transactions will be recorded by V9Bet. When a dispute occurs which cannot be resolved by V9Bet's management, the relevant recording(s) will be used as evidence in such a dispute. You hereby agree that such recordings will be the ultimate authority in resolving such disputes that are true and accurate and resolve the dispute as a last recourse.
    7. V9Bet reserves the right to suspend or prohibit further betting on a market at anytime without prior notice to you at V9Bet's sole and absolute discretion. When a market is suspended or access to it prohibited, any attempted bets entered thereafter will be rejected.
    8. V9Bet reserves the right, at its sole and absolute discretion, and without explanation given to you, to refuse any bet or part of any bet without explanation and/or suspend or close an account at anytime for any reason, if it has reasonable belief that continued use of the account would create damage or loss of any kind to you or to V9Bet; or during the investigation of a breach of the terms and conditions, rules and regulations, or privacy policy; if V9Bet has confirmed a breach of these terms and conditions; or, if you have filed a complaint.
    9. V9Bet does not accept any responsibility for failure in any equipment or telecommunication that prevents the correct placing, accepting, recording or notification of bets.
    10. V9Bet shall not, in any event, be liable for any damages or losses that are deemed or alleged to have resulted from or been caused by the Website or its content, including but without limitation to, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Website or its content, or any errors or omissions in content in relation thereto.
    11. Bets will be accepted up to the advertised deadline of until when bets are accepted ( " deadline " ) for any given event. Such deadlines are deemed to be incorporated by reference into these terms and conditions and you have agreed to. If a bet is inadvertently accepted after its deadline, the bet shall be deemed void and V9Bet reserves the right to void any such bet.
    12. Bets placed by credit or debit card do not become valid until V9Bet (or its Authorised Payment Solutions) has received payment in full, subject always to Clause 4.2 above. In the event that you have placed a bet prior to payment in full, then such bet shall be automatically voided.
    13. Your account must have a positive funds balance reflected in excess of the bet amount in order for you to be able to place bets. Otherwise bets will not be allowed.
    14. All prices/lines displayed on the Website are subject to variation but become fixed at the time a bet is placed, accepted and recorded in accordance with Clause 4.2 above. V9Bet reserves the right, at its sole and absolute discretion without explanation, to change the odds, prices, or any information on a bet type, market or event at any time without prior notice to you. V9Bet likewise reserves the right at its sole discretion to either void or reject any affected bets at any time or to correct any error when by error, omission or mistake the incorrect odds, prices, or any information on a bet type, market or event at any time where displayed. V9Bet will place a prominent notice on the Website in such events.
    15. The maximum bet amount that you may place on any market or event varies according to the specific bet type, and is subject to change without prior notice at V9Bet's sole and absolute discretion.
    16. You acknowledge and agree that your Account with V9Bet is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Any monies deposited with V9Bet in your Account shall not attract any interest. As such, we do not provide particular protection for the monies deposited in your Account in the event of our insolvency.
  5. V9Bet Conduct and Limitation of Liability
    1. Winnings will be credited or loses reflected to your account following confirmation of the final result from the relevant, reasonably appropriate, source (which in the case of a sporting event is most likely to be the sports governing body).
    2. Should funds be credited to or debited from your account in error, it is your responsibility to notify V9Bet of the error without delay. Any sums credited to you due to the error will be deemed invalid and must be returned to V9Bet. You may not dispose of or place bets using funds credited to your account in error and V9Bet reserves the right to void any transaction (including bets) involving such funds. You hereby agree to the return of any erroneously credited funds that you may have withdrawn and winnings from bets placed using such erroneously credited funds.
    3. V9Bet will not be held responsible for any typographical, technical, or human error in posting odds and/or handicaps. In the event of error, V9Bet reserves the right at its sole discretion to either void any affected bets at any time or to correct the error.
    4. V9Bet. will under no circumstances be held liable in equity, contract, tort, negligence, or otherwise (or any theory of law) for any damages or losses whether direct, indirect or any other nature, without limitation, that are deemed or alleged to have resulted from or been caused by the Website or its content including, but without limitation to, errors, inaccuracies or ambiguity in the Website or its contents, failures, malfunctions, delays or interruptions in operation or transmission, communication line failure, any persons, use or misuse of the Website or its content, any errors or omissions in content, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss or damage (even where you have notified V9Bet of the possibility of such loss or damage).
    5. V9Bet will not be responsible for any breach of these terms and conditions caused by circumstances beyond its reasonable control.
    6. V9Bet reserves the right to withdraw the Website or elements of the Website at any time, and save for any rights that you may have over deposited funds in its account, V9Bet will not be liable to you in any other way as a result of any such action.
  6. Use of the Website
    1. Without limiting its ability to seek alternative remedies, V9Bet may, in its sole and absolute discretion. restrict your ability to use the Website, suspend or terminate your account, void any bets, forfeit or withhold funds, if V9Bet has reason to believe or suspicion that your dealings with V9Bet constitute fraudulent activity, wrongdoings or related to money laundering. You acknowledge that if your use of the Website is in breach of any local or national laws, such as but not limited to, fraud or money laundering, any payments you make with or by V9Bet may be liable to forfeiture or may be frozen by V9Bet. To the extent permitted by law, V9Bet shall not be liable to you for any such payments, nor shall it incur any liability to you where V9Bet is required to give information or documentation relating to any relevant regulatory authority.
    2. V9Bet reserves the right to void any or all bets made by, and/or withhold payments payable to, any person, group of persons or legal entities acting in concert or as a syndicate to defraud V9Bet, pending the outcome of a subsequent investigation by the proper authorities.
    3. You agree to indemnify V9Bet, its directors, employees, shareholders, consultants and advisors for all losses and damages suffered by it as a result of fraud, or reasonable belief that there is fraud and/or a money laundering activity. The withholding and forfeiture, and claims for losses and damages will extend to all customers who are involved and/or which V9Bet believes to be involved in such fraud and wrongdoings.
    4. " Wrongdoings " and/or " fraud " shall include but not be limited to attempts to circumvent these terms and conditions, rules and regulations, single account per player requirement, betting limits, the win limits, hacking, unauthorized use of the Account Access Information, Account or third party accounts, attempts to circumvent or bypass any security mechanisms available on the Website or V9Bet's systems or networks, wrongfully, deliberately or knowingly transfer funds from a third party's account or funds not lawfully owned, any act or omission through use of the Website of V9Bet's services cause any harm to V9Bet or to any third party, false Personal Information, fund transfers in sports betting and any actions and/or omissions which V9Bet reasonably deems to be fraudulent and/or a wrongdoing/s.
  7. General Rules and Specific Event Rules
    1. For the Online Sportsbook, the following terms shall govern:
      1. "Online Sportsbook" shall mean V9Bet’s internet betting system on the Website and related services and gaming activities as offered and listed at V9Bet including but not limited to, online sportsbook, online casino and/or online bingo hall and/or online poker room and/or progressive jackpot games and/or any other games, where applicable. "Software" shall mean the software licensed to V9Bet including any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by you from the Website enabling you to participate in the Online Sportsbook.
      2. V9Bet hereby grants you a personal, non-exclusive and non-transferrable right to use the Software, for playing in the Online Sportsbook and other online games, in accordance with the following provisions:
        1. You are not Permitted to:
          • install or load the Software onto a server or other networked device or take other steps to make the Software available via any form of bulletin board, online service or remote dial-in, or network to any other person; sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in this agreement), the license to use the Software or make or distribute copies of the Software;
          • translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software;
          • copy or translate any user documentation provided ‘online’ or in electronic format;
          • reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works based on the whole or on any part of the Software;
          • enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the Online Sportsbook or the Website or attempt to make any changes to the Software and/or any features or components thereof;
          • forward streaming services and event footage on the Website to any other person and/or transfer or otherwise post such materials on any electronic communications site or service which can be accessed by any third party.
        2. You do not own the Software. The Software is owned and is the exclusive property of a third party software provider V9Bet, (the 'Software Provider'). The Software and acV9Beting documentation which have been licensed to V9Bet are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you such ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the license to use the Software.
        3. The software is provided as is without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. We hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). We do not warrant that the software will meet your requirements.
        4. V9Bet does not warrant that the software will be non-infringing or that the operation of the software will be error free or uninterrupted or that any defects in the software will be corrected, or that the software or the servers are virus-free. In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software neither V9Bet nor our software provider will be liable to you or to any third party for any costs, expenses, losses or claims arising resulting from such errors. V9Bet further reserves the right in the event of such errors to remove all relevant games from the software and the website and take any other action to correct such errors.
        5. You hereby acknowledge that it is not in V9Bet’s control how you use the Software. You load and use the Software at your own risk and in no event shall V9Bet be held liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).
        6. The Software may include confidential information which is secret and valuable to the Software Provider and/or V9Bet. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.
      3. You agree to fully pay any and all payments due to us or any third party in connection with the use of the Online Sportsbook. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event, you will refund and compensate V9Bet for such unpaid payments including any expenses incurred by V9Bet in the process of collecting your payment.
      4. In the event of any dispute regarding a wager or winnings, V9Bet’s decision will be final and binding.
      5. V9Bet reserves the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person. For this purpose, V9Bet further reserves the right, at our sole discretion, to demand that you will provide V9Bet with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.
      6. In the event that V9Bet will suspect fraud or fraudulent activity on your part or any of your payments are charged back, V9Bet will have the right to withhold any pay-out or winning amounts due to you and if necessary, to lawfully collect any payments owed by you.
      7. V9Bet reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.
  8. Sports Betting Rules
    1. In addition to these Terms and Conditions, the Sports Betting Rules shall apply to the Customer and be binding upon you in respect of your Participation in the Sportsbook.
    2. You agree to be bound by the Sports Betting Rules, which are hereby incorporated into these Terms and Conditions.
  9. Applicable Law and Jurisdiction

    The construction, validity and performance of this agreement will be governed by the laws of the Philippines. However, this shall not prevent V9Bet from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by V9Bet.

  10. Self Exclusion

    As part of our responsible gaming policy you may at any time contact us to limit your play or to exclude yourself totally from V9Bet. You may set the parameters as to how you wish to be self excluded. You have the option of limiting your playing criteria temporarily for any period up to one year or having your playing criteria permanently limited. The third option available is that you can have your account permanently shut down.

    1. The procedure to set up self exclusion parameters is as follows:

      Write to V9Bet at csvn@v9bet.com providing the following information:

      • Account identifier to be excluded and contact details
      • Period for temporary exclusion (1 day to 1 year)
      • Any limits to be placed on your deposit activity and length of time for this limit. Note this may be a permanent request
      • Any limits to be placed on your session times and length of time for this limit. Note this may be a permanent request
      • Any limits to be placed on your wagering activity and length of time for this limit. Note this may be a permanent request
        1. On receipt of correct information, V9Bet will confirm in writing that your requests have been implemented.
        2. At the end of the exclusion (if applicable) we will automatically reset your account. For customers who request permanent limitations resetting does not apply.
        3. To permanently shut down your account, please contact V9Bet at csvn@v9bet.comnotifying us of your request. Please include the following information:
          • Account identifier
          • Contact details
          • All account inquiries and changes will be subject to verification
  11. Promotions

    V9Bet General Promotion Terms and Conditions

    1. Unless specified, all events, campaigns and promotions are applicable for the current year.
    2. All bonuses or monetary reward are non-transferrable.
    3. V9Bet reserves the right to perform targeted-marketing and targeted-offering of event, campaigns, and promotions. Only intended recipients of such events, campaigns and promotions may be notified or participate. Eligibility may not be transferred.
    4. Our events, campaigns and promotions are for entertainment purposes only. We reserve the right to change, modify or terminate the events, campaigns and promotions, or any aspect of it, at any time with or without prior notice.
    5. Certain events, campaigns and promotions are automatic/assumed participation. If members would like to reject or forgo participation, please contact customer service for assistance.
    6. Any used bonuses or monetary reward credited into the member’s account will be deemed agreement to participation of event, campaign and promotion and its full terms and conditions.
    7. For definition purposes:
      • Eligible stakes mentioned in any event, campaign and promotion terms and conditions are calculated based on successful and resulted bet(s). Bets that resulted in a draw, is voided, or cancelled will not be considered as eligible stake.
      • Bets placed on odds price below 0.75 (Hong Kong) or 1.75 (Euro) in Sportsbook or any betting behavior deemed to be without risk-taking will not be considered as eligible stake.
    8. Turnover requirements promotion terms and conditions will start calculating only after the bonuses/monetary reward have been credited into the member’s account. If turnover is a prerequisite to the fulfilment of a promotion terms and conditions, the turnover computation will commence from the day the member confirms participation.
    9. Certain promotions may require completing the turnover within a given period. Failure to complete the necessary requirements will result in retraction of the monetary reward and any profit brought upon from the use of the reward credited into the member’s account.
    10. The turnover requirements from participated events and promotions will be reset when member’s balance falls below VND 10,000 / THB 20. This will deem forfeiture and unable to continue fulfilling the terms and conditions of the specified events and promotions.
    11. All terms and conditions of an event, campaign and promotion must be fulfilled to win/withdraw.
    12. All events, campaigns and promotions are targeted for recreational and genuine members only. Intended players will participate campaigns and promotions in an honest, appropriate behavior and engage in risk-taking activity. It is the prerogative of V9Bet management team in determining if a behavior is deemed abnormal or risk-free wager. Violations of such terms and conditions will result in retracting the monetary reward and any profit brought upon from the use of the reward and any affiliate commission associated to the wagers in question.
    13. Members must be at least 21 years old and above at the time of account registration to be eligible to participate in any event, campaigns, and promotions. V9Bet may at any time require members to provide documentations to verify members identity, age, or source of funds.
    14. If member have been selected to undergo the verification process, member must complete the verification before he/she may be allowed to continue transacting or receive any monetary reward. Failure to cooperate or provide the necessary relevant documentations will result in an agreement to forfeit any balances remaining in the account.
    15. All promotional bonus offer is limited to one claim per individual/family/legally registered address/email address/telephone number/bank account/IP Address/mobile device/shared computer environment (e.g., internet café). We reserve the right to retract all monetary rewards and any profit brought upon from the use of the reward from any individual member or group of members.
    16. If members are found to abuse with multiple accounts, cheat, violate or misuse the terms and conditions to maliciously benefit from the promotions offer, V9Bet reserves the right to close member’s account / refrain account login and remove all future promotion participation eligibility and at the same time retract all monetary reward and any profit brought upon from the use of the reward. It is the prerogative of V9Bet management team to determine if a member’s behavior and action meets the definition of this abuse/violations of the terms and conditions.
    17. It is the responsibility of the members to protect their account login details and by participating in any events and promotion, member understood and agree that V9Bet holds the copyright and intellectual property rights. Under relevant data protection measures, without the need for any authorization or fee, V9Bet is allowed to use information and data extracted from the event and promotions as marketing materials.
    18. Apart from the promotion terms and conditions, members must also abide to the website’s general terms and conditions of use. If any member found to have violated the general terms and conditions, V9Bet has the right to take corresponding measures against violators.
    19. Members participating in the offers and activities agree and ensure that their personal actions will not cause any loss or damage to V9Bet, including its legal representatives, partners, subsidiaries, agencies and their managers, directors, employees, and agents.
    20. V9Bet employees and their relatives and employees of partners and their relatives are not allowed to participate in any activities and promotions launched by V9Bet. The definition of "relative" refers to spouse, partner, parents, children, or siblings. The scope of the rules and regulations includes employees and their relatives within six months of leaving the company and the partner company.
    21. In the event of any disputes concerning the eligibility for participation, bonus rewards, betting rules and terms, the management of V9Bet will hold the final decision.
    22. The English language version of all V9Bet terms and conditions shall be the prevailing version in the event of any discrepancy through the course of translation.
  12. Dormant Account
    1. V9Bet conduct periodic checks on member accounts with no monetary activity (such as deposit, withdrawal, or wager) after a specified period of 6 (six) months and shall deem these as dormant accounts.
    2. When an account is classified as Dormant, V9Bet will give 2 (two) notices pertaining to dormant accounts: (1) commencement of dormancy period; and (2) escheat of account pursuant to the unclaimed balances.
    3. Notifications will be made through electronic communication channels based on available member’s profile information. It is the member’s responsibility to ensure contact information are up to date.
    4. Account will first enter dormant status when account has no monetary activity for 6 (six) months. During dormancy period, members can continue to have access to their V9Bet account and any remaining balances. Any transactions executed will restore the account status back to normal.
    5. If an account remains in dormancy status for another 6 (six) months; a total of 12 (twelve) months dormancy period, V9Bet will notify members 14 (fourteen) days before the start of proceedings for escheat or the transfer of unclaimed balances to nominated charity(ies) and good causes. V9Bet reserve the right to transfer unclaimed balances from dormant accounts and proceed with account closure. Request to reclaim or reverse dormant account or balances will not be achievable.